Process Changes Cleaning & Sanitizing Process Delivery Protocol Pick up Protocol Cleaning & Sanitizing We have always cleaned and sanitized our bins after each use. That process has not changed, as we use a cleaning solution that will get rid of any trace of the previous customer. We also put our totes into a quarantine […]
FAQ Category: Questions Before Booking
It is a smart choice to ask some questions before booking, as you want to make sure you are booking with a company that can service your needs appropriately. Here are a list of questions that many people tend to ask prior to making the decision to book with us. Have a peak!
Is there a Guarantee that items will be safe in your totes?
Of course we cannot make any guarantee that items will be safe upon transit – we are not the ones packing it up nor moving it! If you drop your fine china off a balcony that was packed in a cardboard box, will it break? Most definitely. If you drop your fine china off a […]
Do you have a Referral Program?
Rent With Us Again Yes we do have a Referral Program! Referrals are a big part of how we grow, and it is easy to sign up for our program. After a rental with us has been completed, we typically send you a thank you email. In that email, we ask you to leave […]
Can I Buy Totes, or do you only Rent them?
Unfortunately you are not able to buy totes as they are only for rental purposes. We cannot purchase a couple at a time as our distributor that we work with, has minimum order quantities of several hundred that they impose. They are also quite expensive to replace so it does not make sense to sell […]
What is your Cancellation Policy?
Our Cancellation Policy is that we only offer refunds if cancelled more than 48 hours of your rental period. Please read our Rental Agreement for the full policy. […]
Are the Totes Clean and Sanitized when I receive them?
You betcha! First we vacuum each tote thoroughly to remove any debris, whether it looks like it needs it or not. Next we clean and sanitize them, ensuring that we reach all the nooks and crannies of the totes. This includes the outside of the totes and even the lids. We meticulously remove as much […]
What are the Moving Tote Dimensions?
The Moving Tote Dimensions are 27″ long x 17″ width x 13″ height (680mm x 430mm x 320mm). They can hold 75 litres (66lbs) of stuff! Some other companies have Totes that are much smaller but we wanted to provide you a decent size that was not too big. The bigger they are, the heavier […]
Will you Pack and Move, and then Unpack my Totes?
Nope! That is up to you to pack and move the totes on your own. We are not a moving company, but instead a Tote Rental company that provides you with the totes to pack and move. After we have delivered your empty totes to your existing home, you can get started on the packing. […]
How do you Compare to other Tote Rental Companies?
Totes2Go Moving Tote Rentals is a small family run business, vs. a big franchised store making millions. We are different than other Tote Rental Companies because we run on a smaller scale, so it is easier for us to make accommodations since customer service is so highly valued to us. We personally like to give […]
I am planning a long distance move, can I still use your Company?
Our business model is meant to accommodate customers who are local. We typically will travel within 150 kms from our shop in Windsor as a max. If you are outside of these areas, then we recommend that you look for another company that can accommodate you. […]
Can I Change Rental Dates?
Sure thing! As long as we are able to accommodate your request, it is no problem to us at all if you wish to change Rental Dates prior to receiving your order. We understand that things happen, so just give us a call / text / email and ask for the change. We can just […]
Do you offer Long Term Rental rates?
Yes, we do offer Long Term Rental rates! When you book more than 4 weeks, you are eligible for our discount program. Here is an example: 4-8 weeks = 5% Discount 8-12 weeks = 6% Discount 12-16 weeks = 7% Discount, etc. We recommend that you rent them for the shortest amount of time that […]