You placed an order online for what you thought would be a sufficient amount of totes. You received your order and got to work on packing up your house. But you soon realized that you might have misjudged just how much stuff you have! You just have to Add to your Order and we will […]
FAQ Category: During your Rental
You might have some questions that arise during your Rental. And all that is required is a quick glance at these FAQs to get your answer. We have a list of the most frequently asked questions that people have during their rental.
Do I need to clean the totes before returning them?
You are responsible for keeping the totes in the same condition in which you received them in, but no you are not required to clean the totes before returning them. No animals are allowed in the totes, or there will be a charge of $2 per tote to your credit card on file if we […]
I am behind schedule and need more time to Unpack my Totes!
We recommend that if you know you are going to need more time to unpack, that you Request an Extension right away! We will charge you a daily rate, so whatever you paid last time for your Package, divide that by how many days you originally rented it for, and that is how much you […]
Can I leave the Totes outdoors while I unpack the rest?
We strongly advise you to NOT leave the totes outdoors at any time. Instead we advise you to keep them indoors or at least in your garage. Outside they are exposed to the elements of the sun or rain or snow, which wear down our totes and get them extra and unnecessarily dirty and dusty. […]
Can I use tape to secure my totes?
No, we prefer you don’t use tape on totes because of a few reasons: If any totes come back with tape marks, you will be charged a cleaning fee of $2 per tote to the credit card on file. Now we will be forced to get out our trusty Goo Gone to get the marks […]
How do I assemble the Totes after receiving them?
There is no assembly required! There is no need to assemble the totes because it is all one piece and ready to go. There are no separate lids, as they are attached. You simply unfold the flaps (lid) and voila, you are all set. The totes stack and nestle into each other, so that they […]